Shipping Policy

Last updated: August 4, 2026

Thank you for shopping at JennStudio. We are committed to providing a smooth and reliable shopping experience. Please read our Shipping Policy carefully before placing your order.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Options

Free Standard Shipping

We proudly offer FREE Standard Shipping on all eligible orders.

Estimated delivery time: 7–15 business days after your order has been processed.

Express Shipping

For customers who need their orders sooner, Express Shipping is available at checkout for an additional fee.

Estimated delivery time: 3–7 business days after your order has been processed.

Shipping costs for Express Shipping are calculated automatically at checkout.

Please note that delivery times are estimates and may vary due to carrier operations, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, JennStudio may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow 2–5 business days for tracking information to become available after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Shipping Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

• Customs inspections.
• Severe weather conditions.
• Carrier delays.
• High shipping volumes.
• Public holidays.

JennStudio is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, please contact us immediately. Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping charges may apply if a package needs to be reshipped.

Lost or Stolen Packages

JennStudio is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If you experience a delivery issue, please contact the shipping carrier first. Our support team will gladly assist you whenever possible.

Damaged Packages

If your package arrives damaged, please contact us within 3 days of delivery.

Include:

• Your order number.
• Photos of the damaged product.
• Photos of the shipping packaging.

We will review your case and provide an appropriate solution.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

JennStudio Customer Support

Email: jennshopify08@gmail.com

We aim to respond to all inquiries within 24–48 business hours.