Refund policy

Return & Refund Policy

Last updated: August 4, 2026

Welcome to JennStudio. We value your trust and are committed to providing a great shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days from the date your order is delivered.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, and tags (if applicable).
Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for returns or refunds:

Gift cards.
Personalized or custom-made products.
Intimate or sanitary products.
Perishable goods.
Digital products or downloadable content.
Clearance or final sale items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.

To process your request, please provide:

Your order number.
A brief description of the issue.
Clear photos or videos of the item and its original packaging.

Once reviewed, we will offer a replacement or a full refund if the claim is approved.

Refunds

After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.